Question 1

What does this service actually do?

Accepted Answer

We collect details of online-fraud incidents through a confidential intake form, review them, and — where appropriate — propose next steps such as evidence preservation, on-chain tracing, reporting to the relevant authorities, or referral to qualified professionals. We are not a bank, a regulator, or a law-enforcement agency.

Question 2

Do you guarantee that I'll get my money back?

Accepted Answer

No. Anyone who guarantees recovery is not telling the truth. Outcomes depend on many factors that are outside our control, including how funds were moved, the cooperation of third parties, and applicable law. We will be honest with you about what is realistic in your situation.

Question 3

How much does it cost?

Accepted Answer

The initial case review is free. If further work is recommended, any fees will be agreed in writing in advance. We will never ask you to send cryptocurrency, gift cards, or wire transfers up front to 'unlock', 'release', or 'tax' recovered funds — that is a known follow-on scam tactic.

Question 4

How long does a review take?

Accepted Answer

We aim to respond to every submission within 24 hours on business days. The depth of the review depends on the complexity of your case and the documentation you can share.

Question 5

What information should I include?

Accepted Answer

The clearest summary you can write of what happened, who contacted you, the platforms or wallets involved, transaction IDs or screenshots if you have them, the dates, and the amounts. The more concrete the detail, the more useful the review.

Question 6

Is my information kept private?

Accepted Answer

Yes. Submissions are encrypted in transit and stored in access-controlled systems. We use your details only to review your case and to contact you. See our Privacy Policy for full details on how we handle personal data.

Question 7

Are you affiliated with any wallet, exchange, or public figure?

Accepted Answer

No. References to third-party brands, products, or public figures only describe the contexts users tell us about. We do not claim affiliation, sponsorship, or endorsement with any wallet, exchange, broker, regulator, or person.

Question 8

Can you help if the scam happened a long time ago?

Accepted Answer

Possibly. The chance of a positive outcome usually decreases over time, especially with crypto, but every situation is different. Submit the form and we will be honest about what is realistic.

Question 9

What if someone contacts me claiming to be from your team?

Accepted Answer

We will only contact you using the email address or phone number you provide, from a clearly identified domain. We will never ask for your wallet seed phrase, private keys, exchange password, or remote access to your device. If anything feels off, contact us directly through this site to verify.

Question 10

How do I report a scam to authorities?

Accepted Answer

Depending on your country, you can report to your national cybercrime unit (for example, IC3 in the United States, Action Fraud in the United Kingdom, or your local police). We can help you understand what information to include in that report.

Frequently Asked Questions